We were delighted to co-sponsor the latest Talking Together Sharing Lunch alongside Talking Tables last week. Held at their beautiful HQ, this event brought together giftware brands to explore the complexities of warehousing and logistics. It was a fantastic opportunity to connect, share experiences, and gain valuable insights from industry peers. 

Guests enjoyed a delicious lunch and plenty of networking before settling in for an engaging panel discussion featuring Thomas O'Brien from Boxer Gifts, Mark McCormack from Talking Tables, and David Atkinson from Danilo. The panellists provided their perspectives on key topics, from the pros and cons of in-house warehousing versus third-party logistics (3PL) to the role of technology and the challenges of managing operations in a post-Brexit landscape. 

Choosing Your Warehousing Model 

A major talking point was the balance between in-house warehousing and third-party logistics (3PL). Thomas highlighted the advantages of maintaining direct control over operations with in-house warehousing, by running warehouses in both the UK and the US, offering greater flexibility and quality control. Mark, however, explained how Talking Tables has benefited from outsourcing to 3PLs, reducing costs and streamlining container movements by selecting locations close to key ports. David took a different perspective, sharing how Danilo has successfully adopted a hybrid approach, blending in-house management with external support to navigate post-Brexit complexities. It was great to hear these diverse experiences, and it is exactly why events like this are so valuable - they offer a chance to learn from one another and explore solutions together. 

Location, Location, Location 

Where you base your warehouse matters more than you might think! Thomas spoke about choosing Leeds for his UK operations, allowing him to stay closely involved with day-to-day management. Mark explained why Stoke was the ideal choice for Talking Tables, providing smoother inland container movement. Simon discussed how Danilo tackled post-Brexit challenges by opening a UK 3PL warehouse, ensuring smoother cross-border operations. 

Tech to the Rescue 

Thomas highlighted how automation has significantly enhanced operational efficiency at Boxer Gifts, allowing seamless integration with carriers and simplifying order management. Mark also spoke about the importance of using the right systems to streamline warehouse operations, reduce errors, and provide real-time visibility. The panellists agreed that investing in technology is a game-changer for ensuring smooth logistics and maintaining excellent customer service. 

People Power 

Managing warehouse staff efficiently is key. Panellists emphasised the value of keeping processes simple to reduce training time and boost productivity. Mark added that maintaining clear communication with 3PL providers is vital, especially during seasonal peaks. 

Balancing Costs with Customer Experience 

Striking the right balance between controlling costs and meeting customer expectations was another hot topic. From offering free freight above a certain order value to using shipping calculators, the panelists shared practical strategies for keeping expenses in check without compromising service. 

A Special Thank You to Fidelity Fulfilment 

We were delighted to have our Patron Member Ed Stapleton, Business Development Manager at Fidelity Fulfilment, join us for the day. He found the session incredibly insightful and is always available to offer guidance to GA members exploring 3PL options. Reflecting on the session, Ed commented: 

It was fantastic to hear first-hand how the giftware industry is tackling order fulfilment and some of the challenges faced: From fulfilment rates, though to charging models, peak and complex order rules. At Fidelity, we're big believers in the power of true partnership working- that giftware brands and the fulfilment sector can work together to create exceptional shopping experiences. So I loved meeting many of giftware's leading lights all in one place with the chance to talk about how we are tackling these issues head on- let's do it again soon!

Ed Stapleton, Business Development Manager, Fidelity Fulfilment 

Gifting relies on seamless fulfilment and logistics, because nothing should stand in the way of that special moment. Our partners at Fidelity understand this and want to learn more about the challenges your brand faces in 2025. Take this quick 3-minute survey before 9th April to share your insights on growth, challenges, and what you need from the logistics sector. Plus, all participants will be entered into a prize draw to win a Fortnum & Mason Spring Hamper. 

A huge thank you to Talking Tables for their warm hospitality and to the brilliant panellists for sharing their expertise. Events like this truly bring our community together and provide practical takeaways to help our members thrive. The knowledge shared and the connections made are invaluable, and we are thrilled to see how our members continue to support each other and grow. 

If you are interested in refining your logistics strategy or exploring 3PL options, don’t hesitate to reach out. And keep an eye out for upcoming Talking Together events — we would love to see you there! 

To learn more about Talking Tables and their journey as a certified B Corp dedicated to sustainable and joyful celebrations, visit Talking Tables.

 

All images courtesy of Talking Tables.