CUSTOMER EXPERIENCE AND RETAIL THEATRE

Please join us on Thursday 11th June, at 3pm as we explore our next topic 'Customer Experience and Retail Theatre'. A week before shops are due to open in the UK, The GA  will be joined Customer Experience expert Stephen Spencer and Business Coach Penny Tunnell on making your shop a place to visit again and again.

You will learn to make your retail space as exciting as possible, whilst always keeping your customers at the forefront of your mind and maintaining their confidence in you as a brand. 

This webinar is designed to future-proof your business during the Covid-19 crisis Followed by a Q&A session featuring Sarah Ward from The Giftware Association and Michael Weedon, FSB Chair, Stephen Spencer and Penny Tunnell.

ABOUT PENNY TUNNELL

Penny Tunnell’s expertise is a blend of strategic thinking and practical action. With a dual focus on the customer experience and excellent financial performance she supports ambitious SMEs to build successful multi-channel companies. She helps ensure that your business vision is equally compelling for trade customers, the consumer and your employees alike. She has worked in retail and the supply chain for more than 25 years and is also a qualified executive coach.

ABOUT STEPHEN SPENCER

Stephen Spencer has worked for or with many of the UK’s most prestigious retail, tourism, and hospitality brands, including the Royal Collection, Historic Royal Palaces, the National Trust for Scotland, Hamleys, The O2 and the Science Museum Group.  

Stephen helps ambitious retail, tourism, and hospitality organisations to increase sales, productivity, and profitability through creating POSITIVE Customer Experiences.

The Giftware Association has also partnered with the save The High Street Campaign with savethehighstreet.org. Please complete the below questionnaire so we can help the high street now to ensure its future.